Even though we support several video formats ('avi', 'mov', 'mp4', 'mpeg', 'mpg', 'ogg', 'wmv', 'mkv', 'flv', 'mts', 'mxf', 'webm', 'm4v'), your video might have an specification that is not supported in Play or encoding issues. For that we have a function that might solve the issue.
"Convert video..." function
- Change Variable Frame Rate to Constant Frame Rate, if it´s the case.
- Modify the number of frames in header, if doesn't match with time length.
- Downgrade bitrate, if it´s too high.
- Remuxing, to make sure all timestamps are monotonically increasing.
If ther issue persists, please contact Support.